Employee Relations

Description: Knowledge of laws, rules, regulations, case law, principles, and practices related to employee conduct, performance, and dispute resolution.

Core Entry Level Basic Competency Model
OPM Employee Relations Competency Model
DOW Employee Relations Competency Model

Learning Topics:

  • Developing Specific, Measurable, Attainable, Realistic, Time-bound (SMART) Goals
  • Individual Development Planning
  • Performance Management Systems
  • Performance Improvement Plans
  • Federal Regulations on Employee Conduct
  • Dispute Resolution
  • Administrative Inquiries
  • Grievance Processes
  • Labor Agreements
  • Legal Research
  • Federal Labor Laws

Sample Job Duties:

  • Collect award/recognition nomination packages for processing.
  • Monitor award amounts to ensure they are in alignment with the recommendations provided by agency policy.
  • Review and/or process performance management/appraisal forms (e.g., in an automated system) to ensure completeness.
  • Maintain performance management/appraisal records (e.g., performance appraisal, awards).
  • Collect information and evidence from identified sources to support assigned employee relation cases.
  • Assist in maintaining ongoing and completed employee relations case files and/or databases.
  • Respond to routine employee relations questions from managers and employees (e.g., leave, discipline, medical).
  • Locate basic facts, laws, and precedents concerning union proposals.
  • Assist in collecting and documenting straightforward complaint and investigation information.
  • Review basic investigation reports for accuracy and currency.
  • Assist with preparing documentation during the grievance process.
  • Maintain detailed records of ongoing negotiations and/or communications.